● Strong customer service skills ● Excellent listening and verbal communication skills ● Sensitivity and understanding for dealing with customers needs ● A desire to help people and a friendly manner ● Patience and the ability to remain calm under pressure and in emergency situations ● Fluent in written and spoken English ● Ability to work well as part of a team but also use own initiative ● Confidence
physical fitness and flexibility ● Knowledge of public safety and security ● Able to carry out tasks on a computer or hand-held device ● Full driving license and use of own car